Dear Sydney Water,
Firstly, on behalf of the Strata Committee of for, Lilyfield, I would like to thank you for your decisive action in relation to the sewer works that have now been completed. This matter has been ongoing for approximately 2 years. During that whole time, all the sewer has been going through a large hole in the footpath with no piping between our property and the defective Lined pipe in the street. This has constantly been blocking due to many factors primarily the Telstra pipe blocking the sewer. We have dealt with many Plumbing Companies, Strata Representatives, Telstra Representatives, Council Representatives, Sydney Water Staff, the list is endless. Two years later we were still no closer to having a working sewage system. We then contacted your Contractor, Kevin from Streamline after he was recommended by a Strata Agent. He was, fortunately, able to put our situation to you and finally, Corrective Action was undertaken and for this, we are extremely grateful to him and Sydney Water. The stress has really taken a toll on all concerned. Recently, it was brought to our attention by Kevin once works had commenced, that there was possible evidence of Asbestos in the excavation. You can only imagine our concern in regards to this safety hazard. We would be very grateful if you could look at the Asbestos Invoices with a view of contributing to this unexpected added expense.
Finally, I would like to praise Kevin and his company. The Technicians were clean, professional, courteous and the communication was conveyed clearly and concisely. Again, I thank you, your Management and Staff for your decisive action during a very difficult period and to feel the comfort that there is light at the end of the tunnel.
Tricia – Committee for Strata